Need to know
Andalucía has passed a new law governing short term rentals. Under the Decree 28/2016 which came into force in May 2016 we are required by law to provide our guests with certain information. This can be in an information folder or online. Click here to download the information in pdf format which you can print off and bring with you if you wish.
Street maps of San Pedro and Marbella will be waiting for you when you arrive at La Sorpresa.
Smoking: Smoking, including electronic devices, is not allowed anywhere within the house. Smoking is allowed on the swimming pool terrace only where smoking material may be safely extinguished in the receptacles provided. Please be aware that carelessly discarded cigarettes butts cause bush fires every year in Spain and this is a real hazard in El Madroñal, given the wooded environment.
First Aid Kit: A first aid kit is available in the laundry room. Please keep it out of the reach of small children and please advise our manager of items used so they may be replaced.
Nearest pharmacy: Urb. Monte Halcones. Head towards San Pedro, go past La Heredia and Monte Halcones is the next turning on the left, journey time 2 minutes. There is a pharmacy just by Burger King as you enter San Pedro.
Nearest 24hr pharmacy: In the main street of San Pedro, just below the pedestrianised section. Click here for more information
24 hour walk in and emergency centre: Helicopteros Sanitarios offer a home visit service: a 24 hour medical centre with excellent service in Puerto Banus, near to the Corte Ingles department store. Click here for more information
Nearest Hospital, Out-Patients, Accident & Emergency: Hospital Costa del Sol; a 400-bed modern hospital located 7kms to the east of Marbella on the N340 coast road. Look for the Los Monteros exit, use the flyover to get to the hospital which is on the north side of the road. There is a team of volunteer translators. E.U. citizens: make sure you have your EHIC cards up-to-date before you leave home.
Private, English trained doctor close to La Sorpresa: Dr Charles Triay. Click here for more information
Public transport: Bus stop and ticket kiosk on the San Pedro boulevard for buses to Ronda, Estepona, La Linea (for Gibraltar), Marbella, Fuengirola, Torremolinos, Málaga and the airport. Click here for more information
Complaints: a complaints book is available.
Nearest cash dispenser: at the BP petrol station at San Pedro industrial area roundabout.
SuperCor: very useful for basics if you arrive late on a late flight or the weekend as they are open from 07.00 – 01.00hrs everyday but remember we can arrange for basics, bread, juice, fruit etc., to be delivered prior to your arrival by arrangement. Bread baked fresh throughout the day. Click here for more information
Mercadona: Spain-wide chain focusing on in-season produce, own label Haciendo. Good prices, always excellent fresh fish and meat. Go down Ronda road and take the turning for the BP garage. Go right round the roundabout and take the last exit, Mercadona is 500m down on the right. 09.00 – 21.30hrs. Closed Sundays even in summer. Click here for more information
Nearest Department store: El Corte Inglés, Puerto Banús. Huge food hall. 10.00 – 22.00hrs Monday – Saturday. Closed Sundays except in July and August, 10.30 – 22.30hrs and first 2 Sundays of September, 10.00 – 22.00hrs. Also opens Sundays in the run up to Christmas, New Year and Easter. Click here for more information
Public holiday shopping hours in Spain are still relatively restricted. Once you have booked will advise you if your dates include any local or national holidays so you can shop accordingly.
Disclaimer: The owners accept no responsibility for accidents or injuries, however caused, in connection with any activity carried out as a result of information on this website site, either in La Sorpresa or any other location.
Please note that all visitors entering the swimming pool do so at their own risk and no claim will be made in the event of accidents and/or injury.
Under force major we will not compensate for any delays in travel, whether or not travel has been arranged by us, due to adverse weather, road/port/airport/station closure, industrial disputes, technical transport problems, natural disasters, civil disorder and similar events beyond our control
Guests must abide by the rules specified in the statutes of the Community of Owners in El Madroñal, a copy of which is provided, and generally conduct themselves in an acceptable manner. We reserve the right to terminate a client’s contract if this condition is not met and accept no liability for any subsequent circumstance that may arise.