Everything you need to know about your luxury villa retreat

This page gives you everything you need to know about your luxury villa retreat. A full comprehensive description of the villa and other important information is also available in an information folder at the property. Click here to download the information in pdf format.

House Rules

Pase download the house rules in PDF form here

General information


Smoking, including electronic devices, is not allowed anywhere within the house. You can smoke on the outdoor terraces but only where smoking material may be safely extinguished in the receptacles provided. Please be aware that carelessly discarded cigarette butts cause bush fires every year in Spain and this is a real risk in the El Madroñal estate because of the wooded environment.

Nearest gas station & cash dispenser

There is an ATM at the BP petrol station at the San Pedro industrial area roundabout. It is at the top end of San Pedro located in Calle Jorge Guillén, close to the BP petrol station off the Ronda road (A397) and opposite the industrial estate. Address: Ur Las Medranas, Calle Gorrion, S/N, 29670, Marbella

Nearest supermarkets

Remember that as part of our Marbella villa concierge services we can arrange to do pre-arrival grocery shopping for you. You only need to pay for the cost of the groceries. We will deliver the groceries to the villa, unpack everything and refrigerate cold goods so that everything is ready when you arrive. 


SuperCor is very useful for basics and their bread that is baked fresh throughout the day. They are open from 07h00 – 01h00 everyday but click here for more information.


A country-wide Spanish chain focusing on in-season produce and their own label Haciendo. They have generally good prices and always have excellent fresh fish (especially on Thursdays) and meat. Go down Ronda road towards San Pedro and take the turn for the BP garage. Go right around the roundabout and take the last exit. Mercadona is about 500m down that road and on the right. 09h00 – 21h30. Mercadona is closed on Sundays even in summer. Click here for more information.


We highly recommend “The British Butcher” located just behind Golf Friend on the A7 motorway heading towards Estpona. As soon as you see the Senator Hotel on your left hand side take the very next turn off. You can order online if you prefer. Click here for more information.

Nearest Department store

El Corte Inglés, Puerto Banús has a huge food hall. Open from 10h00 – 22h00 from Monday – Saturday. Closed on Sundays except in July and August when they are open from 10h30 – 22h30 and the first two Sundays of September when they are open from 10h00 – 22h00. They are also open on Sundays in the run up to Christmas, New Year and Easter. Click here for more information

Public holiday shopping hours in Spain are still relatively restricted. Please check the calendar here for all public holidays in Spain. Some shops may not open at all on a public holiday so its best to check before you head out.

Public transport

There is a bus stop and ticket kiosk on the San Pedro boulevard. You can take buses to Ronda, Estepona, La Linea (for Gibraltar), Marbella, Fuengirola, Torremolinos, Málaga and the airport.

General medical information

First Aid Kit

A first aid kit is available in the laundry room. Please keep it out of the reach of small children. Please advise our manager of items used so that we can replace them.

Nearest pharmacy to El Madroñal estate

Urb. Monte Halcones. Head towards San Pedro, go past La Heredia and then Monte Halcones is the next turn on the left.  The journey time is about two minutes from the gate of El Madroñal. Closes at 8pm. Address: Centro Comercial Monte Halcones, A-397, 29679 Benahavís, Málaga. Tel (+34) 952 78 08 90.  Click here for more information.

Farmacia Picasso 27

Open until 10:00 PM. Address: Av. Pablo Ruiz Picasso, 27, 29670 San Pedro Alcántara, Málaga. Tel (+34) 600 97 60 26.

24-hour pharmacy: Farmacia Internacional

The largest 24 hr pharmacy located in San Pedro Town. Park in the underground parking lot which you will see as you exit the oval roundabout at the bottom of Calle Marques de Duero. The pharmacy can be found as you exit the car park stairs because it is located on the main pedestrianised walkway in Calle Marques de Duero in San Pedro. Address: Address: 76 Marqués del Duero Street 29670 San Pedro de Alcántara, Málaga. Tel (+34) 952 780 708. Click here for more information.

Private, English trained doctor close to El Madroñal estate

Dr Charles Triay at Triay Medical Centre. Closes at 18h30. Tel: +34 952 78 05 40. Address: Avenida Familia Vargas, Edificio Los Almendros II Bloque Bajo B, 29670 San Pedro Alcántara, Málaga.  Click here for more information.

Emergency information

Helicopteros Sanitarios – English-speaking

24-hour home-visit, walk-in or ambulance emergency centre in Puerto Banus

Helicopteros Sanitarios offer a home visit service. They are a 24-hour medical centre with excellent service in Puerto Banύs near to the Corte Ingles department store. This is the best and quickest private service to call out. You don’t need to be a member to make use of this service but you will be charged for it. We have placed this number on each landline telephone in the villa for ease of reference.
Visitors to the Costa de Sol can take out a short term or temporary membership if they wish. Contact Pian Whyatt on +34 638 84 36 91 or email pian.whatt@helicopterossantarios.com.

If you need to call an ambulance we recommend this service. For ambulance call +34 952 81 18 18. They are quick and reliable and will take you to their own care facility or any other hospital of your choice. Click here for more information.



On the A7 Motorway heading towards Estepona. Call +34 952 76 06 00. Address: Carretera Nacional 340, Km. 162, 29680 Estepona, Málaga. Click here for more information.

Nearest Public Hospital, Out-Patients, Accident & Emergency

Hospital Costa del Sol; a 400-bed modern hospital located 7kms to the east of Marbella on the N340 coast road. Look for the Los Monteros exit, use the flyover to get to the hospital because it is located on the north side of the road. There is a team of volunteer translators. E.U. citizens should make sure they have their EHIC cards up-to-date before you leave home. Tel: + 34 951 97 66 69. Click here for more information.


For street maps of the nearby areas you can click through to Google maps for Puerto Banús, MarbellaSan Pedro de Alcántara, and Benahavís. Hard copy maps are available in the various tourist information centres in the towns. Addresses are listed below.

Marbella Tourist information center

Av. Fontanilla, s/n, 29601 Marbella, Málaga. Closes 9:30PM. Tel: +34 952 76 87 60

Puerto Banús Tourist information Centre

Plaza de Antonio Banderas, s/n, 29660 Marbella, Málaga. Closes 8:30PM. Tel: +34 952 76 87 49.

San Pedro Tourist Information Office

Conjunto San Luis, bloque 3-bajo, Avda Marqués Del Duero 69. Tel: +34 952 78 52 52

Community rules & complaints

A copy of the community rules and a complaints form are available upon request.


The owners accept no responsibility for accidents or injuries, however caused, in connection with any activity carried out as a result of information on this website site, either in La Sorpresa or any other location.

Please note that all visitors entering the swimming pool do so at their own risk and no claim will be made in the event of accidents and/or injury.

Under force majeure we will not compensate for any delays in travel, whether or not travel has been arranged by us, due to adverse weather, road/port/airport/station closure, industrial disputes, technical transport problems, natural disasters, civil disorder and similar events beyond our control

Guests must abide by the rules specified in the statutes of the Community of Owners in El Madroñal, a copy of which is provided, and generally conduct themselves in an acceptable manner. We reserve the right to terminate a client’s contract if this condition is not met and accept no liability for any subsequent circumstance that may arise.

The information on this page is in accordance with a new law governing short term rentals passed in Andalucía. Under the Decree 28/2016 which came into force in May 2016 we are required by law to provide our guests with the above information.

If you need anything, please contact us

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